Shipping & Returns

Shipping Policy:

How long before you get your purchase?

Most orders are delivered within 7-10 business days. Monday to Saturday are considered as business days except for public holidays.

Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.

Orders once shipped, cannot be cancelled.

How do we deliver the orders?

We deliver your orders through our registered courier partners.

Is your order eligible for free shipping?

All orders above INR 1599 qualify for free shipping.

Shipping of Products

Head over to ‘My Orders’ to keep an eye on your package. You can also use the tracking number on the shipping agency’s website. We’ll drop in a mail with the details shortly after your order is placed.

Order Tracking

Once your order is shipped, the Airway Bill Number (AWB no.) and our courier partner name are sent to you via text message/email. Please visit the courier partner’s website and enter the AWB number we have shared with you in the relevant form to track the current location of your shipment and expected date of delivery.

Should you have any questions about your order dispatch, you can email us at service@trellishorticulture.com or call us on + 91 6374838306. Our working hours are Monday to Saturday from 9:30 AM to 6:00 PM IST

What if you’re not around when we deliver?

Our delivery partners will try thrice, then it’ll come back to us and your order will stand cancelled, Please ensure you provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

Payment

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa) and also provide Net Banking options across major banks.

What about Cash on Delivery?

We give the option of Cash on Delivery for selected pin codes.

 

Returns & Replacements:

Your purchase is eligible for return or replacement only if it meets the following conditions:

  • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
  • If the product you receive has a genuine quality or manufacturing defect or damage.

All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.

If your purchase meets our return criteria as stated above, please email us at service@trellishorticulture.com within 48 hours of delivery with the following information:

– Order number

– Delivery address

– Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at service@trellishorticulture.com

Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.

If there is a genuine defect in the product, we’d be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address.

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value.

If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery).

How do I return an item ?

  • STEP 1
    To return your shipment please go to “My Orders” select “Return Requested” by selecting the order/product you want to return and state the reason for the return.
  • STEP 2
    We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.
  • STEP 3
    Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis.

Reverse pickup & Exchange Timeline

We’re arranging a reverse pickup in 4-5 working days from the date of request. In case of exchange, your new order will be sent on its way 4-5 working days after we receive your returned product.

About Refund & Timelines

Refund shall be made through the original payment mode. Once, we receive the refund request, we shall process the refund within 7 business days.

Exchange Cost Difference & Shipping Cost As applicable from case to case